Privacy Policy

Your privacy is important to us at Untitled. We respect your privacy regarding any information we may collect from you across our website.

Privacy Policy

Effective Date: 07/15/2025

Last Updated: 07/15/2025

Privacy at a Glance

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website and interact with our AI-powered Standard Operating Procedure (SOP) software-as-a-service platform.

What We Collect: Contact details you provide when expressing interest, and technical data related to your website usage.

Why We Collect It: To communicate with you, improve our website and offerings, and comply with legal obligations. (For full platform use, refer to the in-app privacy policy.)

Your Rights: Access, correct, delete, port your data, and opt out of marketing.

Security: We use industry-standard safeguards to protect your data.

Questions? Contact us at trust@spotify.ai.

1. Who We Are

Spotify.AI ("Company," "we," "us," or "our") is an AI-powered SOP SaaS platform that helps organizations streamline their operations through intelligent process automation. We are headquartered at:

8000 W Interstate 10, Suite 211, San Antonio, TX 78230

Data Controller: Spotify.AI

For Privacy Inquiries: trust@spotify.ai

We currently operate primarily in the United States and do not offer services directly to EU, UK, or Brazil residents.

2. Information We Collect

2.1 Information You Provide

  • Name, email address, phone number, job title, company name
  • Company size, industry, and role
  • Details from demo or trial requests
  • Communications and feedback you send
  • Account credentials (if an account is created)
  • Marketing preferences

2.2 Information Collected Automatically

  • IP address, browser, operating system, device info
  • Pages visited, time on site, clicks, referral source
  • Load times, error reports, site performance
  • Aggregated usage patterns for analytics

2.3 Information from Third Parties

  • Lead generation partners
  • Social media platforms
  • Contact enrichment services
  • Analytics providers

3. How We Use Your Information

3.1 Service & Support

  • Deliver demos, trials, and consultations
  • Respond to inquiries
  • Manage accounts and billing

3.2 Business Operations

  • Improve our website and products
  • Conduct lead qualification
  • Monitor security and prevent fraud
  • Perform market research and analysis

3.3 Marketing

  • Send updates and promotional content
  • Personalize content using AI
  • Invite you to events and webinars

3.4 AI Processing

Our AI systems are integral to how we process and utilize data, particularly for understanding user interest and improving your experience on our marketing website. We use AI for:

  • Lead scoring
  • Website personalization
  • Predictive insights
  • Chatbot interactions

4. Legal Basis for Processing

  • Consent: For marketing communications and cookies (where required)
  • Legitimate Interests: Website optimization, product development, direct marketing to existing customers
  • Contract Performance: Fulfilling demo/trial requests and support
  • Legal Compliance: Tax, legal, and regulatory purposes

5. Data Sharing

5.1 Service Providers

We share data with trusted service providers who help us operate our business:

  • Cloud & Infrastructure: AWS, Azure, Google Cloud
  • CRM & Marketing: HubSpot, Salesforce, Mailchimp, LinkedIn
  • Analytics: Google Analytics, Hotjar, Mixpanel
  • Security: Okta, Cloudflare, DataGrail

5.2 Business Partners

  • Integration and reseller partners
  • Co-hosted event collaborators

5.3 Legal Disclosures

We may disclose data to comply with legal obligations, court orders, prevent fraud, or protect our rights.

6. International Transfers

Our services are U.S.-based. If you're accessing our site from outside the U.S., your data may be transferred and processed in the United States. We use reasonable safeguards to protect data across borders.

7. Cookies & Tracking

7.1 Types of Cookies

  • Essential: Required for functionality and security
  • Performance: For analytics and error tracking
  • Functional: For customization and user preferences
  • Marketing: For advertising and retargeting

7.2 Consent & Control

We use a cookie banner to collect consent for non-essential cookies. You may manage preferences at any time via our footer link or by emailing trust@spotify.ai.

7.3 Tracking Technologies

We may also use web beacons, tracking pixels, and similar technologies to collect information about your use of our website.

8. Data Security

We use industry-standard measures, such as encryption and access controls, to protect your data from unauthorized access, loss, or alteration.

9. Retention

  • Marketing Data: 2 years
  • Sales Data: 3 years
  • Customer Data: Duration of relationship + 7 years
  • Analytics Data: 26 months (Google Analytics)

We delete data via automated processes and secure cryptographic erasure.

10. Your Rights

Universal Rights

Regardless of your location, you have the right to:

  • Access, correct, delete, port, restrict, or object to use of your data

CCPA/CPRA (California)

We are not currently subject to CCPA/CPRA, but we voluntarily honor key rights including access, deletion, and opt-out of marketing. We do not sell or share your data as defined by CCPA.

Exercising Rights

Email trust@spotify.ai or use our privacy portal at [privacy-portal.spotify.ai]. Verification may be required.

11. Marketing

  • Consent-based: We only email those who opt in or are existing customers
  • Opt-Out: Via unsubscribe links or preferences.spotify.ai
  • Personalization: Based on job role, behavior, or previous engagement

12. Third-Party Services

We are not responsible for the privacy policies of external sites or services. When using third-party widgets or tools, your data may be subject to their terms.

13. Children's Privacy

Our services are not intended for users under 16. If we become aware of such data, we delete it promptly. Contact us at trust@spotify.ai with any concerns.

14. Responsible AI

We use AI to assist with personalization, scoring, and support — not to make decisions with legal or significant effects. If this ever changes, you will be notified and given opt-out rights.

15. Business Changes

In the event of a merger or acquisition, your information may be transferred. We will ensure the new entity honors this policy and notify you of material changes.

16. Updates

We may revise this policy as necessary and will notify you of changes.